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Teifi Surgery is changing the appointment system.  Appointments can be arranged by phoning the surgery on the day that the appointment is needed. The doctor will then phone you back to discuss your problem. There are urgent appointments available on the day; please phone as early as possible.

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Do you look after someone who is ill, frail, disabled or mentally ill?

Carers The practice adopts a proactive approach to the identification of Carers. We keep a register of patients who are Carers and we have information available for Carers to obtain support. Please ask at reception. Useful website addresses on ‘Useful Contacts’ page. Please see the following useful links below for further information.

We are interested in identifying Carers, especially those people who may be caring without help or support. We know that Carers are often ‘hidden’ looking after a family member or helping a friend or neighbour with day to day tasks and may not care for themselves as a Carer. If you are a Carer, please contact Dwynwen Lewis at Teifi Surgery on 01559 362221 or Dwynwen.lewis@wales.nhs.uk

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Text Reminder Service

Meddygfa Teifi Surgery now has a text reminder service in place. If you wish to receive text reminders from us please contact us to make sure we have the correct contact details for you.

 

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Public Services Ombudsman (Wales) Act 2005

Notice pursuant to Section 17(3) of the above Act.
The Public Services Ombudsman for Wales (The Ombudsman) has investigated a complaint and found service failure by Hywel Dda University Health Board and Meddygfa Teifi Surgery and has sent a report on the results of his investigation to the University Health Board and Surgery. The complaint related to failings in the care management of an individual patient, particularly in regard to medication management and communication between healthcare providers and teams.

A copy of the report will be available on the University Health Board’s website http://www.hywelddahb.wales.nhs.uk and the Surgery website http://www.teifisurgery.co.uk . It will also be available for inspection by the public without charge during normal office hours at Corporate Offices, Ystwyth Building, Hafan Derwen, St David’s Park, Job’s Well Road, Carmarthen, for a period of three weeks from 02/09/14. Anyone who wishes may take a copy of this report or make extracts there from including photocopies.

Copies may also be obtained by phoning the Patient Support Department on 0300 0200 159

Date: 02/09/14
Karen Howell
Interim Chief Executive

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Press Notice

Llun 3

Hywel Dda University Health Board’s hard working staff have been awarded at a special ceremony in Llandudno to acknowledge innovative Welsh language services.
Teifi Surgery, Llandysul has won an award for their innovative practice in primary care responding to patients’ need for a bilingual service.

In order to build on their Welsh language provision, they now record patients’ language choice, and send all patient correspondence in their language of choice.

Sion Page, receptionist at Teifi Surgery said: “A year has passed since we looked at our Welsh language provision policy at the surgery. After revisiting the old policy we saw that there was room for improving the provision and use of the Welsh language. Since we have improved the provision at the surgery, we’ve had a positive response from our patients who tell us that it is much more homely here now.”

We would like to congratulate all staff involved with both winning entries on leading Hywel Dda UHB to developing the Welsh language further in order to improve patient care for our public.

Sarah Jennings, Director of Governance, Communications and Engagement with responsibility for the Welsh language said: “We as an organisation are very pleased to have two winners in the Welsh Language in Health Awards this year. Our staff work hard in order to meet the language needs of patients, and we are proud to see that they’re being recognised for this. The Welsh language is very important to us at Hywel Dda UHB, as we strive to improve patient care in their language of choice. We look forward to further developing our Welsh language provision as we introduce the Welsh Language Standards in the near future.”

Elizabeth Ryan-Davies, Director Mental Health and Learning Disabilities said: “It’s a privilege to win this award at the Welsh Language in Health Care Awards. Our aim is to increase early intervention and the promotion prevention of emotional and mental health by rolling out this package to schools and colleges in partnership with other agencies across Wales. We felt that it was of upmost importance to produce this DVD bilingually.”

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Final Public Notice – Ombudsman

PUBLIC SERVICES OMBUDSMAN
(WALES) ACT 2005

Notice pursuant to Section 17(3) of the above Act.

The Public Services Ombudsman for Wales (The Ombudsman) has investigated a complaint and found service failure by Hywel Dda University Health Board and Meddygfa Teifi Surgery and has sent a report on the results of his investigation to the University Health Board and Surgery. The complaint related to failings in the care management of an individual patient, particularly in regard to medication management and communication between healthcare providers and teams.

A copy of the report will be available on the University Health Board’s website http://www.hywelddahb.wales.nhs.uk and the Surgery website http://www.teifisurgery.co.uk . It will also be available for inspection by the public without charge during normal office hours at Corporate Offices, Ystwyth Building, Hafan Derwen, St David’s Park, Job’s Well Road, Carmarthen, for a period of three weeks from 02/09/14. Anyone who wishes may take a copy of this report or make extracts there from including photocopies.

Copies may also be obtained by phoning the Patient Support Department on 0300 0200 159

Date: 02/09/14
Karen Howell
Interim Chief Executive 

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Contact Details

Tel: 01559 362221
Fax: 01559 364059