Public Services Ombudsman (Wales) Act 2005

Notice pursuant to Section 17(3) of the above Act.
The Public Services Ombudsman for Wales (The Ombudsman) has investigated a complaint and found service failure by Hywel Dda University Health Board and Meddygfa Teifi Surgery and has sent a report on the results of his investigation to the University Health Board and Surgery. The complaint related to failings in the care management of an individual patient, particularly in regard to medication management and communication between healthcare providers and teams.

A copy of the report will be available on the University Health Board’s website http://www.hywelddahb.wales.nhs.uk and the Surgery website http://www.teifisurgery.co.uk . It will also be available for inspection by the public without charge during normal office hours at Corporate Offices, Ystwyth Building, Hafan Derwen, St David’s Park, Job’s Well Road, Carmarthen, for a period of three weeks from 02/09/14. Anyone who wishes may take a copy of this report or make extracts there from including photocopies.

Copies may also be obtained by phoning the Patient Support Department on 0300 0200 159

Date: 02/09/14
Karen Howell
Interim Chief Executive

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